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Terms and Conditions

Store Policies

Terms of purchase

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on request.

The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged to your chosen payment method.

Delivery / Carriage

Delivery times are approximated. Time for delivery shall not be of the essence unless previously agreed by Malone Guitars in writing. Our charge for delivery may not represent the actual cost paid by us to our courier. We reserve the right to charge the purchaser the full cost of carriage on unwanted goods. We always try and dispatch all UK orders on a next working day service. This isn't always possible as we prefer not to ship guitars on a Friday so they aren't sitting uncared for and unloved in a transit depot over a weekend: as such, guitars purchased from Thursday onward are typically shipped the following Monday.

Shortages & Damage in transit

Any shortages or damages MUST be reported to Malone Guitars within 24 hours or the next working day from the delivery date.

Return and refund policy

The company will not accept any returns without a valid returns authorisation. All mail order returns must be notified as soon as possible and in all cases within 14 days of the delivery date. It is the purchaser's responsibility to return any unwanted products to us in the condition that they were received, in the original packaging and with a copy of the sales receipt. We cannot accept a return if the item(s) arrive(s) back with us any differently to when they left us. Please do not write any returns references on the cardboard boxes as we will not accept the return. You will be emailed returns paperwork, which must be included inside the package. Any delivery labels can be placed over the original ones from our shipment to you.

A free collection will be made by us in the case of faulty or incorrectly supplied goods. Unwanted goods must be returned at the purchaser's expense, We cannot accept liability for damage incurred in transit, so we advise using a recorded and insured courier.

Items that are specially ordered for a customer or made to order can only be returned if they are faulty. Malone Guitars cannot accept any responsibility for the suitability of a special order but will endeavour to provide the best guidance possible. 

For any undamaged product, we will exchange it or offer a refund based upon the original payment method.

In addition, please note the following products are not eligible for return: (a) used items in respect of any fault described in the listing and (b) items listed as spares or repairs (c) strings and other similar items which cannot be resold as new once used or fitted to an instrument. 

Retention of right to change offering
We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

Warranties & responsibility for services and products

When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us

General policies

Terms of use
This website is owned and operated by Malone guitars. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors access to our online guitar community, purchase of new and used musical instruments, and information about the repair services we provide. By accessing or using the website or our service, you approve that you have read, understood, and agree to be bound by these Terms.

In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

Ownership of intellectual property, copyrights and logos
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Malone Guitars. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

You recognize and agree that by uploading any content (including, but not limited to designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text and literary works) through any means to the website, you confirm that you own all the relevant rights or received the appropriate license to upload/transfer/send the content. You agree and consent that the uploaded/transferred content may be publicly displayed at the website.

Right to suspend or cancel user accounts

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment

You agree to indemnify and hold Ian Malone and Malone Guitars harmless from any demands, loss, liability, claims or expenses (including legal fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

Limitation of liability
To the maximum extent permitted by applicable law, in no event shall [website owner], be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, Ian Malone and Malone Guitars assume  no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

Right to change and modify Terms
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

Promotional emails and content
You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. 

Preference of law and dispute resolution
These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of England and Wales, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in England and Wales. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

Use of user communities

All users who join a community hosted on this website have a public profile that is publicly visible to any site visitor. Your public activity (such as your posts or comments) will be visible to other visitors of the website.

Community website users can  opt-out and exit the community at any time, and upon doing so, such user’s profile will not be publicly visible but you will be able to use the community features (e.g. liking, commenting or writing posts).

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