We are open! Covid 19 Tier 3 update

Billericay and surrounding areas have moved into Tier 3 as of this morning, 16 December 2020. Although it has a real impact on many businesses, we are fortunate that we can remain open and are operating pre-booked contactless drop off and collection. We ask that you wear a face-covering at all times when on our premises, and make use of the hand sanitising facilities provided.

Booking and drop off

If you need our guitar repair or setup services, please call us first on 07803 043877. We will discuss a convenient time for you to bring your guitar to us (you may of course post your guitar to us, or arrange a courier to do this for you, at your own risk). All pickup and drop off bookings are at least 30 minutes apart: this is to ensure we have time to clean anything that needs to be cleaned. We ask you to call again on arrival and leave your guitar in our secure drop off space, at the entrance to our premises. We will then immediately collect your guitar, observing appropriate social distancing, and take it into our workshop.

Once in the workshop, wearing disposable gloves, we will sanitise your guitar using appropriate cleaning products before beginning any work. In some cases, particularly where the instrument is made from sensitive materials or incorporates delicate finishes, it may not be possible to sanitise your guitar in this way - if so, we will move it to ‘quarantine’ for a minimum of 72 hours before starting work.

All guitars will be sanitised again before being returned to their case/bag.

Collection and payment

Once we have completed our work, we will text or call you to let you know and to arrange a convenient time for collection. Presently, we prefer payments to be made by card - we accept all major credit cards and Apple Pay. If you would prefer to pay by bank transfer, please let us know.

The collection procedure is essentially the reverse of drop off - call when you arrive and we will leave your guitar in our safe area, from where you may collect it contact-free.

NHS and Keyworkers

The Malone Guitars family includes a higher-than-normal number of key workers - doctors, teachers, nurses, trades people and the like. We know as much as anyone how hard 2020 has been for you. So, from now until the end of this year, we would like to offer all key workers a 10% discount on all our workshop services. If you qualify, please let us know when booking drop off and the discount will be applied at the time payment.

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