How horrible that we are in to a New Year and also now a third national lockdown in the UK. Throughout this pandemic, we have done all we can to keep our contacts safe, while still offering our services where we can and helping you lovely folk to keep making music. We will continue to do so during Lockdown 3.
Limits on visitors
As a non-essential retail business, we remain unable to welcome visitors into our premises, as has been the case while in Tier 4. Our online store, featuring our high-quality handmade guitars and a small selection of top notch pre-owned and refurbished instruments, will remain in operation. We will also keep operating our custom shop, both for current work and new commissions.
Workshop services remain available
We are in the fortunate position of being able to keep providing our workshop services to our amazing customers while keeping within Government Covid guidelines - you were brilliant in supporting Malone Guitars throughout 2020 and we want to keep supporting you too in the New Year. Further information on how you can access these services is below.
Booking and drop off
If you need our guitar repair or setup services, it is essential that you call the workshop first on 07803 043877, as we cannot accommodate walk in customers under any circumstances.
We will discuss a convenient time for you to bring your guitar to us (you may of course post your guitar to us, or arrange a courier to do this for you, if you prefer). All pickup and drop off bookings are at least 30 minutes apart: this is to ensure we have time to clean anything that needs to be cleaned, and to keep customers apart. We ask you to call again on arrival and leave your guitar in our secure drop off space, outside the entrance to our premises. We will then immediately collect your guitar, observing social distancing “plus” and take it into our workshop. We will wear a face covering and ask that you do so too.
Once in the workshop, wearing disposable gloves, we will sanitise your guitar using appropriate cleaning products before beginning any work. In some cases, particularly where the instrument is made from sensitive materials or incorporates delicate finishes, it may not be possible to sanitise your guitar in this way - if so, we will move it to ‘quarantine’ for a minimum of 72 hours before starting work.
All guitars will be deep cleaned and sanitised again before being returned to their case/bag.
Collection and payment
Once we have completed our work, we will text or call you to let you know and to arrange a convenient time for collection. We will then send you a text message containing a payment link using our online system, so that you can pay safely before collecting. If you would prefer to pay by bank transfer, please let us know.
The collection procedure is essentially the reverse of drop off - call when you arrive and we will leave your guitar in our safe area, from where you may collect it contact-free.
in both cases, you can deliver, collect and pay for your work without the need to see us or another customer.
We appreciate all of this makes things more difficult, but we don’t know how else to do it and it is a relatively minor hardship when compared to the wider impact of Covid on so many of our friends and family. We are still hopeful that we can get back to a more-normal ‘normal’ in the coming months, but in the meantime keep your heads up and keep making music!